Jason Alvin Glaspey
05-01-2005, 06:31 PM
that's too bad. sounds less like a problem with a company, than a problem
with intelligent people. the problem being there weren't any involved
except Chad.
to respond to the email, i have had the same frustration trying to sign in
to a single table tourney on PP, however, the only time i had to deal with
their support, my problem was addressed and I was satisfied with the
outcome.
finally, i applaud you Chad for taking the time to express your frustration
in hopes that the system is improved. not many of us take the time to do
so.
jason
"CapMorgan" <anonymous@chadflorian.com> wrote in message
news:3f4c2f03$0$10396$9a6e19ea@news.newshosting.com...
> Following is an email thread to PP support. Read my original message
> (bottom / up). How can I make it more clear without pictures? These guys
> are unreal. PokerStars support rocks!
> --------------------------------------------------
> I'm NOT talking about play money tables! REAL MONEY SINGLE TABLE
TOURNEYS!
>
> "the feature is available for real money tables." --- NO it is NOT...
>
> Apparently you did not read my email either... Whomever gets this, please
> take the time to scroll down and READ my original message.
>
> Please understand... I'm not normally one to shout in an email. But you
> guys really do need to do something about your REAL MONEY single table
> tourneys.... You need wait lists.
>
> And you need to take the time to READ the emails sent in.
>
> Frustrated!,
> -Chad
>
> -----Original Message-----
> From: info@partypoker.com [mailto:info@partypoker.com]
> Sent: Tuesday, August 26, 2003 8:39 PM
> To: Chad Florian
> Subject: RE: Single Table Tourneys [#134539]
>
>
> Dear Chad,
>
> Thank you for contacting our Customer Care team.
>
> In regard to your mail please note because of high traffic on site there
> are many players trying to take seat on the tables. We suggest please
> click on table as soon as you see status on the same as waiting for
> players.
>
> With regard to your suggestion please understand that we do not have wait
> list option available for play money tables, though the feature is
> available for real money tables.
>
>
> We would like to apologise for the inconvenience caused to you.If you have
> further questions and/or concerns, please contact us via our live chat
> feature or simply reply to this message.
>
> Sincerely,
>
> Eddie Cantors,
> Customer Care Representative.
>
> --Original Message--
> From: Chad Florian
> Date: 2003-08-26 14:37
> To: info@partypoker.com
> Cc: support@partypoker.com
> Subject: RE: Single Table Tourneys [#134539]
>
> You apperntly did not read my message...
>
> Please READ it, as your response has absolutely nothing to do with my
> message...
>
> -Chad
>
> -----Original Message-----
> From: info@partypoker.com [mailto:info@partypoker.com]
> Sent: Tue 8/26/2003 2:27 PM
> To: Chad Florian
> Cc:
> Subject: RE:Single Table Tourneys [#134539]
>
> Dear Chad,
>
> Thank you for contacting our Customer Care team.
>
> We understand your problem.
>
> ? All seats are randomly assigned.
>
> ? In transferring players from one table to another to keep tables
> balanced, we try to be "as fair as possible" to players to maintain the
> same distance from the blind after the transfer.
>
> ? The difference in distance from the blind for a player, before and after
> the transfer, is NOT required to be zero.
>
> ? Players inherit any obligations (taking the Blinds) or receive any
> benefits (getting the button) when transferred as a result of their table
> breaking down.
>
> ? Players are dealt in immediately after a transfer. Players are informed
> when they are transferred (and when others are transferred to their
> table).
>
>
> If you have further questions and/or concerns, please contact us via our
> live chat feature or simply reply to this message.
>
> Sincerely,
>
> Kevin Black,
> Customer Care Representative.
>
> --Original Message--
> From: Chad Florian
> Date: 2003-08-26 12:42
> To: info@partypoker.com
> Subject: Single Table Tourneys[#134539]
>
> I'm sure you've had many complaints on this already, but thought I'd throw
> in my $.02 anyway...
>
> The way Party signes up it's single table tourneys is horrible. I often
> have to try 6 or 7 times at a table to get in. It's like a "fastest mouse
> in the west" copetition to catch a new table, select a seat, accept the
> charge and get in the seat before someone else. It's luck of the draw
> that you're not selecting a seat at the same time as everyone else. The
> number of people that get the shaft is evidenced by the number shown
> "observing" the table right after it forms.
>
> I would suggest a system like PokerStars where the first 10 signed up are
> put in random seats, then the tourney starts. One step better would be to
> have a single wait list for all toruneys of type X, then as tables come
> available, the top 10 are taken to the table the the list moves up. Seems
> to be the fairest way.
>
> The way it works now is very frustrating!
>
> FWIW,
> -Chad (CapMorgan)
>
> _________________________________________________________________
> Posted using RecPoker.com - http://www.recpoker.com
>
>
with intelligent people. the problem being there weren't any involved
except Chad.
to respond to the email, i have had the same frustration trying to sign in
to a single table tourney on PP, however, the only time i had to deal with
their support, my problem was addressed and I was satisfied with the
outcome.
finally, i applaud you Chad for taking the time to express your frustration
in hopes that the system is improved. not many of us take the time to do
so.
jason
"CapMorgan" <anonymous@chadflorian.com> wrote in message
news:3f4c2f03$0$10396$9a6e19ea@news.newshosting.com...
> Following is an email thread to PP support. Read my original message
> (bottom / up). How can I make it more clear without pictures? These guys
> are unreal. PokerStars support rocks!
> --------------------------------------------------
> I'm NOT talking about play money tables! REAL MONEY SINGLE TABLE
TOURNEYS!
>
> "the feature is available for real money tables." --- NO it is NOT...
>
> Apparently you did not read my email either... Whomever gets this, please
> take the time to scroll down and READ my original message.
>
> Please understand... I'm not normally one to shout in an email. But you
> guys really do need to do something about your REAL MONEY single table
> tourneys.... You need wait lists.
>
> And you need to take the time to READ the emails sent in.
>
> Frustrated!,
> -Chad
>
> -----Original Message-----
> From: info@partypoker.com [mailto:info@partypoker.com]
> Sent: Tuesday, August 26, 2003 8:39 PM
> To: Chad Florian
> Subject: RE: Single Table Tourneys [#134539]
>
>
> Dear Chad,
>
> Thank you for contacting our Customer Care team.
>
> In regard to your mail please note because of high traffic on site there
> are many players trying to take seat on the tables. We suggest please
> click on table as soon as you see status on the same as waiting for
> players.
>
> With regard to your suggestion please understand that we do not have wait
> list option available for play money tables, though the feature is
> available for real money tables.
>
>
> We would like to apologise for the inconvenience caused to you.If you have
> further questions and/or concerns, please contact us via our live chat
> feature or simply reply to this message.
>
> Sincerely,
>
> Eddie Cantors,
> Customer Care Representative.
>
> --Original Message--
> From: Chad Florian
> Date: 2003-08-26 14:37
> To: info@partypoker.com
> Cc: support@partypoker.com
> Subject: RE: Single Table Tourneys [#134539]
>
> You apperntly did not read my message...
>
> Please READ it, as your response has absolutely nothing to do with my
> message...
>
> -Chad
>
> -----Original Message-----
> From: info@partypoker.com [mailto:info@partypoker.com]
> Sent: Tue 8/26/2003 2:27 PM
> To: Chad Florian
> Cc:
> Subject: RE:Single Table Tourneys [#134539]
>
> Dear Chad,
>
> Thank you for contacting our Customer Care team.
>
> We understand your problem.
>
> ? All seats are randomly assigned.
>
> ? In transferring players from one table to another to keep tables
> balanced, we try to be "as fair as possible" to players to maintain the
> same distance from the blind after the transfer.
>
> ? The difference in distance from the blind for a player, before and after
> the transfer, is NOT required to be zero.
>
> ? Players inherit any obligations (taking the Blinds) or receive any
> benefits (getting the button) when transferred as a result of their table
> breaking down.
>
> ? Players are dealt in immediately after a transfer. Players are informed
> when they are transferred (and when others are transferred to their
> table).
>
>
> If you have further questions and/or concerns, please contact us via our
> live chat feature or simply reply to this message.
>
> Sincerely,
>
> Kevin Black,
> Customer Care Representative.
>
> --Original Message--
> From: Chad Florian
> Date: 2003-08-26 12:42
> To: info@partypoker.com
> Subject: Single Table Tourneys[#134539]
>
> I'm sure you've had many complaints on this already, but thought I'd throw
> in my $.02 anyway...
>
> The way Party signes up it's single table tourneys is horrible. I often
> have to try 6 or 7 times at a table to get in. It's like a "fastest mouse
> in the west" copetition to catch a new table, select a seat, accept the
> charge and get in the seat before someone else. It's luck of the draw
> that you're not selecting a seat at the same time as everyone else. The
> number of people that get the shaft is evidenced by the number shown
> "observing" the table right after it forms.
>
> I would suggest a system like PokerStars where the first 10 signed up are
> put in random seats, then the tourney starts. One step better would be to
> have a single wait list for all toruneys of type X, then as tables come
> available, the top 10 are taken to the table the the list moves up. Seems
> to be the fairest way.
>
> The way it works now is very frustrating!
>
> FWIW,
> -Chad (CapMorgan)
>
> _________________________________________________________________
> Posted using RecPoker.com - http://www.recpoker.com
>
>